General Customer Service Information

The greatest possible care and the best possible environment

  • Appointment

    If you require a course of treatments it is advisable to pre-book a few ahead. As our office gets busy at times it will ensure you secure the time most beneficial to you. If you need to change an appointment time, to keep your progress on schedule, please reschedule within the same week if possible. Please note you can call at any time and leave a message.

  • Community

    We are always glad to speak to your local community, club or workplace about relevant health topics at no charge.

  • Feedback

    So that we can provide the best possible care and the best possible environment, we encourage your feedback. Please either email, call us, or post on our website if you would prefer to remain anonymous.

  • Medicare rebate

    Chiropractic is part of the EPC or Enhanced Primary Care program. Medicare will reimburse almost all your regular consultation fees, up to 5 visits per year per person. Please discuss this with your GP and/or medical centre regarding eligibility criteria. A gap is payable for your first visit.

  • Methods of Payment
    • Cash
    • Visa/Master Card
    • EFTPOS
    • HICAPS
    • Medicare bulk billing (Applies to Enhanced Primary Care Plans, see below)
  • Missed appointments

    Missed Appointment Policy:
    Should you wish to reschedule or cancel your appointment we require 24 hours notice. If you are unable to do this and/or miss your allotted time, we reserve the right to charge the full fee.

    New Patients:
    We are a busy practice, so for all new patients attending any of our practitioners, to secure your appointment we require your credit card details. Your card will not be charged unless you miss your appointment. Otherwise, it will be deleted from our system when you arrive. We thank you for your cooperation.

  • Payment

    Payment is required at the time of your visit. Accounts are not issued.

  • Private health insurance rebate

    HICAPS: We offer an automated service to enable you to claim with your private health insurance. All you require is a card from your fund to use with our machine.

  • Refer

    If you are pleased with our services, please tell your friends, families, and workmates.

  • Special rates

    We offer special rates for patients on schedules of care (see care program), families and children/babies as well as various discounts and treatment packages. Please ask your practitioner for details.

  • Vouchers

    Vouchers are available for various services. Ask Reception for more information.

    • Myotherapy
    • Massage


Please note: concession price is available to Healthcare card holders, full-time students, and pensioners.

  • Tele-health, online appointments

    (Private health rebates are not applicable for Tele-health at this practice)

    Naturopath online appointment:

    New patient visit: $120  60 mins
    Regular visits: $65  30 mins

    Hypnotherapy and Stress management online appointments: $160  60 mins

    Chiropractic appointments:

    $65 30 mins

  • Chiropractic

    Initial consultation: 100 (95 concession)
    Standard consultation: 65 (58 concession)
    Care Plan – VIP rates: 58 per visit (conditions apply)

  • Families

    (2 adults, 3 dependents under 16yrs) Initial: 250; standard: 180
    Children 12 yrs & under as New Patients: 70
    Children 12 yrs & under including babies, standard: 40
    Babies under 1 yr with a parent: 25
    Report on the Doctor’s findings: No charge with a regular consultation.
    Progressive examinations: No charge with a regular consultation.
    Re-examination / Long consultation: 75 (no concession available)*
    *(If your last appointment was more than 12 months ago).

    Foot scans for Orthotic Prescription: 35 (No charge if orthotics purchased on the day)
    Spinal Xrays: Bulk Billed with Chiropractic referral (I-MED)
    DVA: On account (Dept. Vet Affairs) with GP referral.

    Same day follow-up appointment fee: 40
    Missed appointment fee: Full fee

  • Stress Management & Hypnotherapy

    3 Session packs: 420 (3x 1 hr)

    (Stress Management or Hypnotherapy; pre-booking and pre-payment required)

    6 session package Mind Your Body: 840

    (pre booking required: a payment plan is available on booking. 400 deposit required upfront

    6 Session pack Gastric Banding Hypnotherapy: 1150

    (pre-booking required; a payment plan is available on booking; 500 deposit required upfront)

    Single Sessions: 160 (1 hr)

  • Massage / Myotherapy – Remedial and Relaxation

    1 hour: 100 (95 concession)

    (Vouchers available)

    1/2 hour initial: 65 (concession 60)

  • Spinal Flow

    1/2 hour: 75 (70 concession)

  • Naturopathy

    Initial Consultation: 120

    Regular: 65

    Concession: 60

  • Refund Policy

    It is our general office policy not to issue refunds for products. Some special conditions apply with custom-made foot orthotics.

  • Foot scans

    We offer a digital foot scanning service and foot orthotic prescription and fitting (This is not a Podiatry service).

    Included is the report and Orthotic brochures with the HICAPS code for the rebate (F221) if applicable*.

    Please note, most private health funds provide a substantial rebate on Orthotics if you have extras. You will need to check this with your fund. Also, note soon we will check your refund amount through the terminal at the clinic.

    The fee for foot scans is $35. The scan is not charged if Orthotics are purchased the same day.

    Prices for Orthotics on the application, but generally range from $299-$499.

  • X-rays

    We recommend full spine X-rays. Spinal, Extremity and Chest X-rays are fully bulk billed. We recommend MIA, Cranbourne.

  • Musculoskeletal Therapies

    1/2 hour initial: 65

    Standard: 45